Thanks, Robert. We may need to move the discussion thread back to the Photoshop Beta community then, but first, what error message did you discover?  Did it provide a number? ^JW ... View more

Robert, sorry you are unable to install the Creative Cloud desktop application. Is this a new installation, or are you installing the 6.8 update? What other software is installed on the computer? Do you receive any specific error messages? If not, and this is an existing installation, then see https://adobe.ly/4nYdhY9 for details on how to locate the fatal error within the log file. ^JW ... View more

Adrian, thanks for posting about your recent charges from Adobe to this public discussion forum. I don't see any active subscriptions or recent transactions under the account you used to make your public post. Please see https://adobe.ly/3KwMfZH for information on how you can locate the account that is causing the charge. Once you are logged in with the correct account, you can use the steps at https://adobe.ly/4pKo1Lw to self-cancel most subscriptions and services. ^JW ... View more

Sofie, sorry for any confusion, but you are posting in a public discussion forum, not chatting with anyone in a private conversation.   I can confirm that your recent cancellation requests have been completed. Any refunds that are issued will take up to 14 days. You can find more information on the cancellation process at https://adobe.ly/4gP6VYM. ^JW ... View more

Vidhi, thanks for posting about the problems you are encountering in managing your payment information for your subscription commitment to this public discussion forum. You can find instructions on how to update your payment method to meet the necessary requirements for subscriptions in India at https://adobe.ly/3KyeS8T.   I would recommend you try following the instructions on a different device, since it appears you are blocked from completing the process on your current device and were redirected to these public discussion forums. JW ... View more

@Dwi_Muti0093 I am showing that case ADB-41934623-T4Z8 has been escalated. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to provide any additional information or feedback beyond that which you provided today. ... View more

Chandira, thanks for following up with your bank, as was previously requested in case ADB-41865479-T0S5. If you have still not received the refund that was previously processed, then please click on https://adobe.ly/3Wiiaj4 to start a new support case. I do see that you have contacted us several times. Please bookmark https://adobe.ly/48II0UL for information on how you can update and review your recent support cases. No actions will be taken from a public discussion post, so please contact us directly so that any concerns can be addressed. ^JW ... View more

Merry_Mountain, thanks for posting to this public discussion forum about your recent subscription commitment to Adobe. I can confirm that the commitment was cancelled yesterday, on October 1st. Any refunds issued will take up to 14 days, not including holidays and weekends, to complete. For more information, see https://adobe.ly/4mNp8aG. I am sorry you did not find more value from our services, Merry_Mountain. ^JW ... View more

Thanks for the update, Ck. If your school refuses to restore access to your account to allow you to manage any subscription commitments, then click on https://adobe.ly/3KxUZyL to speak with a member of our team who can help you end your commitment to Adobe. If you are unable to reach anyone or are redirected to these public discussion forums, then use a different device to contact us. ^JW ... View more

Star, I am sorry for any problems you are encountering managing your subscription through the Google Play store. Please update or contact Google Play if you need help with your payment information. For more information see https://adobe.ly/4mQplKa. ^JW ... View more

Tusy, I don't see any active subscriptions under the account you used to post to this public discussion forum. You can use the steps listed at https://adobe.ly/4pQIZIP to self-cancel most Adobe subscriptions. If you need to request a password reset for the account, then see https://adobe.ly/4gOPOX6.   Finally, Tusy, if you are unsure which email address and account the subscription is assigned to, then see https://adobe.ly/475e9Vf for details on how to locate the account that is causing the charges to your card. ^JW ... View more

Ck, I do show a new subscription under the account you used to post to this public discussion forum. I am confused, Ck, as you logged in with your password to post to this public discussion forum. If you need to request a password reset, then see https://adobe.ly/4o53gJ4. You may need to work with your school to regain access to your email account managed by them, Ck. Let them know that you started a new subscription commitment two days before they ended access to your email account.   Finally, once you are logged in, you can use the steps listed at https://adobe.ly/4o092eD to cancel your new subscription commitment, Ck. ^JW ... View more

Edit, I am sorry, but I don't see any recent transactions under the account you used to post to this public discussion forum. Please see https://adobe.ly/4pN4BG5 for information on how to locate the account from which the charges originated. ^JW ... View more

Serdar, thanks for posting about your recent subscription commitment to this public discussion forum. I am sorry you did not find more value in our services. You will be unable to cancel your current commitment until an accepted method of payment has been added to your account. The payment method you used to evaluate our services failed. Please see https://adobe.ly/46POHlC for information on how to correct your account. Once the account has a valid method of payment then you can complete the self-cancel process listed at https://adobe.ly/4n4XaaJ. For more information on the cancellation process, see https://adobe.ly/4o4XYNI. ^JW ... View more

Chawlawfirmps, thanks for upgrading your plan! The agreements and any other previously used documents are likely located under your original account. Please see https://adobe.ly/4gQqcsZ for information about switching between accounts. For more information about switching from an individual to a team account, see https://adobe.ly/46xFlfp. ^JW ... View more

Josu, I am sorry, but I don't see any active subscriptions or transactions under the account you used to post to this public discussion forum. Please make sure to log in under the account that you used to start your commitment, if you wish to complete the self-cancel process listed at https://adobe.ly/3KQOsz2. ^JW ... View more

Rahul, I can confirm that your cancellation request from today was successful. Any refunds will take up to 14 days. Please see https://adobe.ly/4mIuh3O for more information. ^JW ... View more

Dennis, thanks for posting about the charges to your Chase credit card to this public discussion forum. The charge was for the renewal of your active subscription with Adobe. You can use the steps listed at https://adobe.ly/4nPTCJS if you want to cancel your subscription and end your commitment and usage of our services. For more information, see https://adobe.ly/46IRU6i. ^JW ... View more

Karl, I'm sorry you can't use your active Premiere Pro subscription. In addition to the suggestions offered by Kglad, please see https://adobe.ly/474fCLC for steps you can take to unblock the computer and allow it to see your active subscription.   I reviewed your account, and we haven't heard from the computer since early August, so you may want to review any changes or updates to security or other software that occurred in early August, Karl, as the possible cause of the error. ^JW ... View more

Sharp_Warmth, thanks for posting about your subscription commitments to this public discussion forum. I edited your response to remove your personal information. Please see https://adobe.ly/3KlFXfs for information on how to self-cancel most Adobe subscriptions. You will need to log in under the account receiving the service to cancel it. ^JW ... View more

Jenni, thanks for posting your question about your subscription commitment to this public discussion forum. I am happy that you are finding value in our services. Please see https://adobe.ly/3VIoJLC for information on how to change your plan. You may need to use a different device or web browser if you find yourself blocked from completing the necessary steps. ^JW ... View more

Cherryly, thanks for posting about your recent subscription commitments to this public discussion forum. I can confirm that you have canceled both of your subscriptions. As John mentioned, any refunds that are issued will take up to 14 days. Please see https://adobe.ly/46umvpn for more information. ^JW ... View more

Antonio, thanks for posting about your recent subscription commitment to this public discussion forum. I am sorry you did not find more value in your use of Audition. Please click on https://adobe.ly/46T5KEp to connect with a member of our team who can help you with your request. Please use a different device to reach us if you are unable to contact anyone or are redirected to this public discussion forum. ^JW ... View more

User, thanks for posting your question about User accounts to this public discussion forum. Please see https://adobe.ly/4nUARoN for information on how to use the Account Chooser to switch between accounts. I don't show any active plans or purchases under the individual account. ^JW ... View more

Good news, Greathouse, your recent update is visible in case ADB-41814228-K3M2. I would recommend that you focus any future updates on that support case. Please provide the information that you offered in this public discussion. Please bookmark and use the steps at https://adobe.ly/3Wem3Fy to make updates.   If you do have a local friend, who helps you with computer problems, then you may want to involve them, too, Greathouse. You can show them this public discussion and your support case history. ^JW ... View more

That is excellent news, Latn, thanks for the update! ^JW ... View more

Are you blocked from submitting a response, Greathouse? You may want to show this public discussion to someone locally who can help you. ^JW ... View more