Thanks for the update; the timing is odd since your plan is over its anniversary date. Please contact your school to request a new code per the guidance shared by PeruBob at https://adobe.ly/4j6OPlj. They can issue you a new code, which is valid for April before you are charged for your plan.   Separately make sure you have submitted your proof of eligibility to help confirm that you are still eligible for the discounted rate. Please see https://adobe.ly/43UzcJ8 for information on how to submit your proof of eligibility.   You may also want to inquire if your school offers its own managed Creative Cloud plan, instead of codes, which you can use instead. ^JW ... View more

Juliana, when did you enter the redemption code that was provided to you? Was it a year ago? Your current subscription has been active for over a year. Please see https://adobe.ly/4j6LN0p for additional information about purchasing and managing an Adobe subscription with an educational discount. ^JW ... View more

BER Ermo, thanks for posting your question about redemption codes. I can confirm that there are no active subscriptions or memberships assigned to the account you used to post to this public discussion forum. Did you encounter an error while attempting to redeem the code? If so, which web browsers did you use?   If you have any questions about the price you are being charged for a redemption code, then please check with the seller. I would also recommend purchasing your subscription from Adobe directly if available in your country. For more information on using redemption codes, see https://adobe.ly/43S7Wer. ^JW ... View more

Guilherme, I am sorry the Adobe software or service you subscribed to is not meeting your needs. Please see https://adobe.ly/4j43a20 for information on how to cancel your current subscription. You can find information about any fees that will be charged at https://adobe.ly/4ctpkIy. ^JW ... View more

Arely, I am sorry, but I am only showing two subscriptions under the account you used to post to this public discussion forum. Please see https://adobe.ly/3Yvtjyr  if you wish to cancel your Adobe Stock subscription.   If you have a third subscription or membership, then it may be under a different account. Did you also purchase a plan through the organization that manages your e-mail address? ^JW ... View more

Thanks for posting your question, Claude. Please see https://adobe.ly/44l5ZqQ for information on how you can complete the cancellation process. ^JW ... View more

Abdullah, I am sorry, but the only subscriptions I show for the account you used to post to this public discussion forum were started today. Please complete the steps at https://adobe.ly/3EjpzcA to cancel your new subscription. ^JW ... View more

Evii, sorry for any confusion, but there is no refund for canceling your subscription to Adobe Stock. Please see https://adobe.ly/4j35l5V for more information. ^JW ... View more

Elizabeth, I am showing an active subscription under the account you used to post to this public discussion forum. You can use the steps listed in https://adobe.ly/4jhhhRy to cancel the current plan. I am sorry that you no longer need the premium features of Acrobat.  ^JW ... View more

Ok, thanks. I recommend you check with your school's Creative Cloud plan administrator. The licensing method they used to provide you with a subscription is not being removed from the computer using any of the normal methods.   If you are unable to reach your Creative Cloud plan administrator then you can try download and running the CC Cleaner Tool from https://adobe.ly/4j2OQXv but it could still fail if they have startup item or some other mechanism that is placing the expired license on the computer, so please check with the schools's administrator first, before removing all Adobe software from the computer. ^JW ... View more

Thanks for the update, KittyFine. Is there any software from your school still installed? Have you contacted your school's Creative Cloud plan administrator to see if they have any steps you need to implement to use an individual subscription on the computer? Did you remove the installed Adobe software or just sign out and then back in using the steps listed in https://adobe.ly/3YjuHV5? ^JW ... View more

I understand, Kübra, but if the payment method you have been using is being declined, then we need you to either contact the bank to confirm it is unblocked or use a different payment method.   If you have already contacted Ziraat Bank, then click on https://adobe.ly/43NTPGR to speak with a member of our support team for help. They can assist you with attempting to place the order, but if the bank has placed any restrictions on the card, then the transaction will still be denied. ^JW ... View more

Thanks for the update, Kübra. Was the other method of payment also issued by Ziraat bank or a different financial institution? Were you able to confirm that Ziraat allows online purchases? They can be reached at https://adobe.ly/42sFqOb.   Have you purchased services from any other US-based companies with your payment method issued by the Ziraat bank? ^JW ... View more

You are also posting in a public discussion forum, Gilbert. Anyone with Internet access can also read these posts. Please do be careful. Adobe no longer provides direct support for Photoshop Elements 11, so anyone offering that level of support may have nefarious intentions.   Please look at the previous posts in this discussion for secure photo editing options designed to be used in 2025. ^JW ... View more

I am sorry, Rbrennan, but that is not correct. The servers are online. Please review the information in https://adobe.ly/42FbnE3 as I tried to answer this and other common questions.   If you have used all of the available activations for Creative Suite 6, then you will need to find a new solution for your creative needs in 2025. The only way to recover an activation is to deactivate a previous activation, which you already attempted. If you haven't then please see https://adobe.ly/42FbnE3 and https://adobe.ly/4igGzhz. ^JW ... View more

My apologies, Kaiming, I missed that you were using a subscription through the Google Play store, with the account you used to post to this public discussion forum. Please contact the Google Play store for any requests for refunds or if you need help completing the cancellation process. ^JW ... View more

Rbrennan, I am sorry if you have exceeded the amount of activations that were included with your purchase for Creative Suite 6. Please see https://adobe.ly/4csdf6j for information on how to manage or maintain any activations you have for Creative Suite or other non-subscription based Adobe software. ^JW ... View more

Thanks for posting about the subscription you recently purchased to this public discussion forum, Kaiming. Please see https://adobe.ly/3E3DNyj for information on how to cancel your new subscription. ^JW ... View more

Iara, I am showing that both subscriptions were refunded in one transaction. You can find information on any fees that were applied at https://adobe.ly/42pqgsH. I see that you started a new subscription. For more information on the new membership, please see https://adobe.ly/3RPrjNH.   Finally, Iara, did you check to see if your educational institution offers its own discounted plan for Adobe software and services? ^JW ... View more

Thanks, Gilbert; please report the message; we do not use Outlook for our domain when sending e-mails. ^JW ... View more

What Adobe software or service are you trying to access, Lucas? The account you used to post to this public discussion forum is active since you are posting but has no recent purchases or active subscriptions assigned to it. ^JW ... View more

If you have any questions about fees or need help with the cancellation process, IlzVil, then please click on https://adobe.ly/44ifuqL to speak with a member of our support team. If you are unable to reach a human then use a different device. ^JW ... View more