Adaptable_reality, thanks for posting about your request for a refund to this public discussion forum. I don't see any transactions or active subscriptions under the account you used to create this public discussion thread. Please see https://adobe.ly/4hruTK9 for information on how to locate the account that is causing the charges that you wish to have refunded. ^JW ... View more

Federico, thanks for posting your question about managing your commitment to Adobe to this public discussion forum. To add to Kglad's helpful response, I found four different accounts under the email address you used to create this public discussion forum. I don't see any active subscriptions or recent transactions under any of the accounts. Please see https://adobe.ly/4qhHLX8 for details on how to switch between the four different accounts.   You will also want to try Kglad's suggestion of using https://adobe.ly/3L6EFoP to locate the account with the active service and the cause of the charge. You are not logged in under that account right now, Federico. ^JW ... View more

Ok, thanks for the update. You may want to find someone locally who can help you, Nayun. You can have them review this public discussion that you created. ^JW ... View more

Nayun, for your next steps, please review any documentation you received when you began your commitment. You might also want to log in with any other Adobe accounts that you have created to verify they do not have an active subscription. ^JW ... View more

Ndyip, thanks for posting about your recent subscription commitment to this public discussion forum. I can confirm you canceled your monthly subscription successfully. You will be able to continue to use the services you paid for until the month has ended. For more information on the cancellation and refund process, see https://adobe.ly/48QtY3L. ^JW ... View more

Noting appears, Nayun, because there are no active plans or subscriptions under the account that you are continuing to use to create these public discussion posts. Please see https://adobe.ly/3L8Zeks for information on how to locate the account which does have your active commitment to Adobe, Nayun. ^JW ... View more

Adda, thanks for posting about your unexpected charge from Adobe to this public discussion forum. I can confirm that there are no active subscriptions or recent transactions under the account you used to create this public discussion thread.   Please try the helpful suggestion offered by Kglad and go to https://adobe.ly/47GAGbm to locate the account that contains your active commitment to Adobe and the cause of the unexpected charge. ^JW ... View more

Nayon, I am sorry but I don't show any active subscriptions or any transactions under the account you used to post to this public discussion forum. If you are trying to end your commitment to Adobe, then make sure to do so under the account you used to start the commitment to us. You can use https://adobe.ly/3KYbX9N to help you locate the account that you used to start your subscription commitment. ^JW ... View more

@reg_3429 thanks for posting about your recent subscription commitment to this public discussion forum. You were blocked from completing the cancellation process because the method of payment you used was not accepted, and you currently owe us money for services rendered.   Please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on how to correct your account and put it in good standing. Once completed, you can then complete the self-cancel process listed at https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel your monthly commitment, if you have no additional need for our services.   For more information on Monthly plans with no annual commitment, see https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html. ... View more

Precise_play, thanks for posting your concern in this public discussion forum. Please review the information that was provided in your recent support case ADB-42173383-V4L1. You can use the steps listed at https://adobe.ly/4o6fr8L if you have any additional feedback or questions or are unable to view the email that was sent. ^JW ... View more

The date is listed under your account, Sebastian. You can also find the email that includes the details of your commitment.   If you do wish to end your commitment to Adobe, then see https://adobe.ly/3L4gLua.   If you want to change the type of commitment or subscription you are using, to verify it reflects the services you are using, Sebastian, then see https://adobe.ly/4nZArOm. ^JW ... View more

Sebastian, thanks for posting about your recent commitment to Adobe in this public discussion forum. I can confirm that you chose the annual subscription paid monthly instead of the monthly plan with no long-term commitment. Please see https://adobe.ly/3WhYUlX for more details on the different types of subscription commitments that are available. ^JW ... View more

@Rhema_Create0563 , I am sorry you are encountering problems managing your recent commitment to Adobe. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any needed updates to your recent support case ADB-42176481-D4T4. You may need to use a different device if you are unable to update the case or are redirected to this public discussion forum, @Rhema_Create0563 . ... View more

Pierre, I can confirm that you were able to cancel your commitment to Adobe successfully. Please see https://adobe.ly/3J3cAye for more information on how the cancellation process works. Most Adobe subscriptions require payment with a refund offered if cancellation is made within the time period listed at https://adobe.ly/3J3cAye.   If you have additional feedback, then please don't hesitate to use the steps listed at https://adobe.ly/3WhlECy to update your recent support case. ^JW ... View more

Tania, thanks for posting to this public discussion forums. I don't show any charges from this month under the account you used to create your public post. Please see https://adobe.ly/3LqsZ0b for information on how to locate the cause of the charge. ^JW ... View more

Noah, thanks for posting about your recent subscription commitments to this public discussion forum. I can confirm you did complete the self-cancellation process for both of your monthly commitments. Please see https://adobe.ly/3JnI2Hs for more information on the cancellation and refund process. Any refunds issued will take up to 14 days. ^JW ... View more

Graficky, thanks for the update. Please check the install log to locate the fatal error that is preventing Photoshop from installing. Please see https://adobe.ly/4hxZkOU for more information on how to interpret the log and locate the error. ^JW ... View more

Clark, I hope your recovery from the hospital is going well. I don't see any active subscriptions or recent transactions under the account you used to create this public discussion thread. Please see https://adobe.ly/48KBu00 for information on how to locate the account with the active subscription.   Any refunds or purchases through the Google Play Store will need to be handled by the Google Play Store, but you will need to log in with the correct account first, Clark. ^JW ... View more

I am sorry, Rajesh, but what is a PAN number or TDS? If you need a copy of your transactions to Adobe, then see https://adobe.ly/4o4NbTT for details on how to access the invoices under your account. ^JW ... View more

Thanks for posting about your recent subscription commitments to this public discussion forum, Joshua. I can confirm that both monthly subscriptions have been canceled. As stated in the email, refunds for monthly subscriptions are only available within the first 14 days. You will continue to maintain premium access until the period you paid for ends. There won't be any extra charges since you successfully self-canceled both monthly plans. You can find more information under the " What happens if I cancel after 14 days" section of https://adobe.ly/47C5lqd. Since you chose a monthly plan with no annual commitment, no early termination fees or other charges are applied, Joshua. I hope you enjoyed your use of Adobe services, and this better explains how monthly subscriptions work.  They are a great option for those who need short-term usage of Adobe applications and services, or do not want any long-term commitments to Adobe. ^JW ... View more

Jef, I am sorry, but I don't show any active or recent subscriptions under the account you used to post to this public discussion forum. Can you please respond with the Adobe application or service you are trying to utilize? Please also see the other suggestions and questions offered by Kglad, John, and Ben in this public discussion thread. ^JW ... View more

Gunstro, thanks for posting and I am glad you have enjoyed using Fireworks for so many years. You can find information on how to access non-subscription software titles at https://adobe.ly/4huQEZE. I don't see any software titles under the account you used to post to this public discussion forum, so please make sure you log in under the account you used to register Fireworks to access the necessary installation files. ^JW ... View more

Nabil, thanks for posting about your recent subscription commitment to this public discussion forum. I can confirm that you have not used our services recently. Please click on https://adobe.ly/4nfpHdH to speak with a member of our team who can help you process your request. Please use a different device to contact us if you are unable to reach anyone or if you are redirected to this public discussion forum.   I am sorry you did not find more value in our services, Nabil. ^JW ... View more

Zealous_worker, I show the new subscription you started for Acrobat has already been canceled.   If you have lost access to a different account, then see the section titled, "Forgot Adobe password and can't access other authentication methods," in https://adobe.ly/4oeMgAn and click on the Adobe Customer Care link. ^JW ... View more

Evangelos, thanks for posting your concern in this public discussion forum. I reviewed your recent support cases and can confirm we were unable to provide a refund because the method of payment on file had expired. I understand you will be contacted so a refund can be arranged. Please use the steps listed at https://adobe.ly/47kE6iJ to provide any updates to support case ADB-42215982-X1D1. Please be aware that the team that will be contacting you is observing the Diwali holiday, so there may be a slight delay. ^JW ... View more

Sally, thanks for posting about your recent subscription commitment to Adobe. I don't show any active subscriptions or transactions under the account you used to create this public discussion thread.   Please see https://adobe.ly/4hlUsMu for information on how to locate the account with the active subscription. ^JW ... View more

Ok, please make sure you send any questions you have about payment or refund to the Google Play Store, Shalonda. They are managing your commitment to Adobe. ^JW ... View more

Gary, I am sorry, but Adobe was affected by the recent Amazon Web Services outage. I am showing that your cancellation request is processing, Gary. Please click on https://adobe.ly/42VH4J3 to speak with a member of our team who can confirm that your current commitment to Adobe has ended. I am sorry for the inconvenience you have encountered from the outage, and that you did not find more value from our services.   Please use a different device to contact us, Gary, if you are unable to reach anyone when you click on https://adobe.ly/42VH4J3 or if you are redirected to this pubic discussion forum.^JW ... View more

Shalonda, thanks for posting about your recent subscription commitment to Adobe through the Google Play Store. Please see https://adobe.ly/4odJrzx for information on how to cancel and request a refund through Google Play. I am sorry you did not find more value in our offerings. ^JW ... View more